Client Relationship Manager

2 months ago


Basildon, Essex, United Kingdom Vontier Full time

**About Vontier**

Vontier is a leading provider of refueling and payment solutions for forecourts, offering a range of products and services including tank equipment, pumps, EV chargers, sales, and monitoring systems. Our company is committed to ensuring the maintenance and management of these systems for our customers.

**Our Customer Journey**

Our customer journey extends beyond the initial sale of our products and services, with a dedicated team providing an extensive aftercare service. This includes teams who work closely with customers to develop strong strategic relationships, maximize opportunities for collaboration, and drive efficiency and capability improvements.

**Job Summary**

We are seeking a Client Relationship Manager to lead and manage our Service Account Management team. The successful candidate will have a proven track record of establishing strong and long-term customer relationships, with experience of leading, driving, and motivating teams within an account management or customer servicing environment.

**Key Responsibilities**

• Lead and manage the Service Account Management team, driving strategic growth activities and new initiatives

• Develop and maintain strong relationships with customers, maximizing opportunities for collaboration and driving efficiency and capability improvements

• Work closely with the Aftermarket Management team to drive business results and support the company's strategic objectives

• Manage demanding customers in a customer-led organization, with a focus on delivering exceptional customer service

• Operate at a strategic level and operational level, driving and supporting business results required

• Have a commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation

**Requirements**

• Proven experience of leading, driving, and motivating teams within an account management or customer servicing environment

• Strong and long-term customer relationships, with a proven track record of success

• Experience of operating in matrix operational structures

• Customer-focused individual, with experience of managing demanding customers in a customer-led organization

• Ability to operate at a strategic level and operational level, driving and supporting business results required

• Commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation



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