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Customer Success Specialist

2 months ago

London, Greater London, United Kingdom Magnite Full time

About the Role

We are seeking a highly skilled and motivated Customer Success Specialist to join our team at Magnite. As a key member of our Client Success team, you will be responsible for ensuring the success of our clients on our premium CTV adserver, SpringServe.

Key Responsibilities

  • Client Onboarding
    • Work closely with clients to understand their business needs and goals
    • Develop and implement customized onboarding plans to ensure a smooth transition to our platform
  • Technical Support
    • Provide expert technical support to clients, troubleshooting complex issues and resolving technical problems
    • Collaborate with internal teams to resolve client issues and improve overall client experience
  • Account Management
    • Build and maintain strong relationships with clients, understanding their business objectives and providing strategic guidance
    • Develop and execute customized account plans to drive client success and growth
  • Process Improvement
    • Identify opportunities for process improvements and implement changes to enhance client experience and efficiency
    • Collaborate with internal teams to develop and implement new processes and procedures

Requirements

  • 2+ years of experience in adtech, with a focus on customer success or account management
  • Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
  • Knowledge of video advertising, including CTV, is a plus
  • Knowledge of SQL, Python, and Pandas is a plus

What We Offer

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • A competitive salary and bonus structure
  • Opportunities for professional growth and development, including training and education programs
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork

About Us

Magnite is the world's largest independent sell-side advertising platform, providing a comprehensive suite of solutions for publishers and advertisers. Our platform enables the delivery of brand-safe, high-quality ad inventory and executes billions of advertising transactions each month. We are committed to establishing Magnite as a thought leader in the adtech industry, and to cultivating a culture that values diversity, equity, and inclusion.