Adoptions Coordinator: Newport

16 hours ago


Newport, Newport, United Kingdom Blue Cross Full time
About the Role

We are seeking an experienced Adoptions Coordinator to join our Rehoming & Fostering team at our Rehoming centre in Southampton. As an Adoptions Coordinator, you will play a critical role in ensuring the adoption process is thorough, efficient, and follows internal guidelines.

Key Responsibilities
  • Ensure the adoption process is thorough and efficient, moving assessed pets to new homes as quickly as possible.
  • Work closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network.
  • Make key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post-adoption support when required.
Requirements
  • Excellent communication and interpersonal skills.
  • Experience of working in a client-facing role in a similar, animal-related environment.
  • Good knowledge of pet welfare and the adoption process.
  • Ability to quickly assimilate information, accurately record information, and conduct conversations with clients and stakeholders.
  • Problem-solving mindset and ability to make decisions under pressure.
  • High attention to detail and ability to prioritize tasks.
  • Emotional intelligence, empathy, and ability to support clients and colleagues.
Desirable Qualifications
  • Demonstrable understanding and experience of matching considerations for pets and homes.
  • Experience working or volunteering in a pet welfare role.
  • Working knowledge of cat, dog, and small animal behaviour.
  • Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
About Blue Cross

Blue Cross is a national charity that has been helping sick, injured, and homeless pets since 1897. We provide veterinary care, expert behaviour advice, and find homeless pets loving families. Our commitment to diversity and inclusion means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.



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