Technical Training Coordinator in Newport

2 months ago

Newport, Newport, United Kingdom KLA Corporation Full time

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Group/Division:

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description:

The Technical Training Coordinator reports to the Enrolment Operations Manager based in Singapore. The work schedule is Monday – Friday and involves working at a physical location at our Training Centre located in Newport, South Wales.

The position is part of the Enrolment Operations group within the Learning & Knowledge Services Department (Technical Training Centre). The position is the first line of contact, support, and engagement of training and certification activities for our Global Support Services workforce.

This is a fast-paced technical training environment which the coordinator requires flexibility and organisation adjusting to workflows change, move rapidly and prioritising with multiple daily tasks.

The team has a team of people that are based around the globe inclusive of different backgrounds and national origins working together across different time zones.

Responsible for coordinating all Technical Training activities associated with KLA Products, including the input of training schedules, managing student attendance, billing in SAP CRM and Learning Management System Administration.

Responsibilities include:

Administration

  • Collaborating with internal customers prior to and/or after training.
  • Maintains a high level of customer satisfaction and responsiveness.
  • Uses office automated systems to input data, generate reports and conduct specialised research projects and respond to all incoming inquiries and requests.
  • Updates logs and databases and maintains files and documentation.
  • Single point of contact for external customer and internal training demands.

What we will offer you?

KLA's benefits package includes:

Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, and life assurance.

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