Partner Sales Engineer

6 days ago

London, Greater London, United Kingdom BigCommerce Full time

About BigCommerce

BigCommerce is a leading ecommerce platform that empowers merchants to sell more at every stage of growth, from small startups to large enterprises.

We are passionate about growing our employees' careers and providing an incredible experience as we rapidly expand across the globe.

Our Mission

We empower our people and customers to build, innovate, and grow, so together we can redefine the ecommerce industry.

Job Description

The Partner Sales Engineer (PSE) works closely with our Channel Account Managers to provide technical enablement, product demonstrations, solution recommendations, and develop custom solutions.

The PSE acts as a product evangelist, educating partners on product features and use cases, implementation and development patterns, and training/services best practices.

Key Responsibilities

  • Provide consultative approach to educate partner prospects and existing partners on BigCommerce products and development.
  • Lead activities to enable partners on new platform features, products, and use cases.
  • Offer pre-sales technical consulting to partners to help them understand how to solve merchant customizations and unlock more TAM and drive more deal registrations.
  • Help partners identify and consult on scalable solutions and integrations needed to address feature gaps.
  • Gather and present feedback to accurately represent agency partner platform needs to our Product and Engineering teams.
  • Educate partners on ecommerce recommendations, best practices, and integrations.
  • Develop solutions to solve problems.
  • Propose innovative concepts and promote new ideas to the partner leadership team to drive overall improvements to the agency partner program.
  • Collaborate with Channel Account Managers, Agency Leadership, and partners to build scalable content to enable self-service enablement for our smaller partners.

Requirements

  • 2+ years of Sales/Solutions Engineering experience within a SaaS platform or ecommerce organization.
  • Must have 3+ front-end development experience, such as HTML, CSS, JavaScript, Node, React, REST, and GraphQL.
  • Experienced in solution architecting, project scoping, and product demonstration skills.
  • Experience with commerce solutions and applications, such as POS, product catalogs, order management, ERP, and payment gateways.
  • BA/BS in Computer Science, Software Engineering, or equivalent experience.
  • Problem solver, strong cross-functional collaborator with strong technical skills.
  • Sales methodology and Solution selling training a plus.
  • Travel flexible - Ability to travel domestically or internationally as needed (up to 50%).

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