Customer Supply Chain Planner

2 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time
About the Role

The Customer Supply Chain Planner is a critical position that serves as the liaison between internal sales and operational teams, as well as customers and our fulfillment partners. This role is responsible for driving operational execution and service levels, with a focus on supporting our ambitious expansion plans by creating processes to supply new countries across regions.

Key Responsibilities
  • Manage and streamline order-to-receipt flow, as well as systems administration and ERP health checks.
  • Understand and maintain SKU ranges, discontinued, NPD, and allocations orders, OOS, and optimal inventory levels within tight commercial, operational, and resource constraints.
  • Provide support and assistance to the regional Customer Supply Chain Manager and the National Accounts team on the performance of day-to-day operations and operational concerns of wholesale customer partners and Charlotte Tilbury business managers.
  • Identify and address operational weaknesses to improve customer service and delivery efficiencies.
  • Have a total control and understanding of OTIF management and implement and improve the procedure.
  • Be aware of short-term commercial and marketing activities that could impact operations and proactively manage these business requirements with the support of key stakeholders.
Reporting Relationships
  • Reporting into the regional Customer Supply Chain Manager.
  • Supporting the regional National Accounts function as the first point of contact for Supply Chain queries.
Opportunities for Development and Career Advancement
  • As part of a rapidly expanding region, you will be given many exciting new implementations to manage.
  • The Customer Supply Chain team has a clear career path that you can follow or progress via another Supply Chain team or an entirely different function.
About You
  • A strong educational background.
  • Strong data and Excel skills with the ability to use complex formulas.
  • Experience with an ERP system is highly desirable, someone IT savvy.
  • Strong organizational and time management skills.
  • Inquisitive and keen to learn and develop.
  • Showing outstanding attention to detail, identifying, and correcting anomalies quickly.
  • Ability to work both independently and within a team.
  • Able to be agile and flexible in your role.
  • Able to demonstrate real examples of supporting on projects/improvements right through to the end result.
  • Able to demonstrate examples of building and improving internal and external stakeholder relationships.
  • Fluency in an additional language, preferably European, would be an added benefit to the role (French, German, Dutch, Italian, Spanish).
  • Experience or interest in similar Wholesale/Supply Chain roles.

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