Customer Service Training Specialist

4 weeks ago

London Stansted Airport Essex, United Kingdom National Express Group PLC Full time

Exciting Opportunity for a Customer Service Training Specialist

We are pleased to announce a full-time position for a Customer Service Training Specialist to become a vital part of our team.


Position Details:
The role involves 38 hours of work per week, organized into 11.5-hour shifts. The working hours will vary, including early morning and late evening shifts, with a requirement to work on weekends.


Sample Shift Schedule:
[7 shifts over a 2-week period]

Week 1: Monday, Tuesday, Friday, Saturday, Sunday

The Customer Service Training Specialist will be at the heart of a dynamic transport setting, assisting customers with ticket purchases, addressing inquiries, directing them to their destinations, and upholding our rigorous health and safety standards.


Key Responsibilities:
- Deliver exceptional customer service consistently, adopting a proactive and positive approach to enhance customer satisfaction.
- Communicate effectively and accurately with customers, while coordinating with colleagues regarding service updates and disruptions.
- Identify opportunities to promote and sell additional services and products.
- Provide support and assistance to customers, team members, and drivers.
- Contribute to the training and development of peers, ensuring adherence to safety regulations and fostering a secure work environment.


Qualifications:
- Proficient in English language skills.
- Previous experience in front-line customer service within a fast-paced environment.
- A positive attitude towards customer service and personal growth.
- Flexibility to work varied shifts, including weekends and holidays, to meet operational needs.


Benefits:
- Complimentary bus and coach travel for yourself.
- Free travel for a nominated individual or discounted travel for a spouse or partner.
- 50% discount for friends and family on full fares for our coach services.
- Provision of a smart, comfortable uniform.
- Participation in a company pension scheme.
- Access to an Employee Assistance Programme, offering free counseling and support for health and wellbeing.
- Private online GP services.
- Exclusive discounts and savings from numerous leading retailers and service providers.


At National Express, we are dedicated to fostering an inclusive workplace that mirrors the diverse communities we serve. We encourage applications from all sectors of the community.


We are proud to be a Disability Confident Committed employer and are ready to make any necessary adjustments during the recruitment process.


National Express is committed to maintaining a strong health and safety record, and we enforce a Drugs and Alcohol Policy applicable to all employees.

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