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Boutique Manager

2 months ago

Cheadle, Staffordshire, United Kingdom Jo Malone London Full time
Lead the Way in Fragrance Retail

At Jo Malone London, we're seeking a talented and ambitious Boutique Manager to join our team. As a key member of our retail leadership team, you'll be responsible for driving sales, customer service, and operational excellence in our boutique.

About the Role

  • Lead a high-performing team of Sales Advisors to achieve sales and customer service targets
  • Develop and execute a business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management
  • Oversee the smooth running of the store, ensuring alignment with the boutique and brand vision
  • Coach and inspire team members to exceed their KPIs and develop their skills

What We Offer

  • Competitive industry salary and commission scheme eligibility
  • Annual leave and family leave, plus product discount and staff concession
  • Mental health wellbeing initiatives and benefits platform with exclusive discounts
  • Extensive training and development opportunities

Requirements

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Flexible availability across days and hours

About Us

Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We're committed to being the most inclusive and diverse beauty company in the world, and we're looking for talented individuals who share our vision.