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Duty Manager

2 months ago

South London, United Kingdom Klarent Hospitality Full time
Job Title: Duty Manager

We are seeking a highly skilled and experienced Duty Manager to join our team at Klarent Hospitality. As a Duty Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Manage the first impressions of our guests and provide a warm welcome
  • Engage with guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all guest complaints
  • Meet and greet VIP guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies, and emergency procedures
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements:
  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team, and can lead from the front
  • Calm, efficient and the ability to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Ambitious and hard working
  • Exceptional communication skills and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends
About Us:

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. We offer excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio.

Our hotels boast fantastic locations, offering our guests a unique and memorable experience. We are committed to delivering exceptional levels of guest service and ensuring that our guests have a memorable stay with us.