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Client Relationship Manager

2 months ago

Reading, Reading, United Kingdom eCapital Commercial Finance UK Full time
About the Role

eCapital Commercial Finance UK is seeking an experienced Relationship Manager to join our Operations team in Reading. As a key member of our team, you will be responsible for proactively managing client relationships across a diverse portfolio of funding lines.

Main Responsibilities
  • Lead and engage a team to deliver exceptional operational service to clients within their allocated portfolios, setting targets to achieve this objective.
  • Conduct monthly portfolio reviews with Client Managers, ensuring a thorough analysis of client performance in conjunction with risk assessment.
  • Drive team performance, with Line Management of Client Managers, to meet company and individual targets outlined in development plans and 1:1 meetings.
  • Client Visits and Onboarding Meetings to ensure seamless integration and effective risk management.
  • Collaborate with Sales teams and Client Managers to drive the Take On Process, ensuring timely onboarding and compliance.
  • Analyze data, including book debt documentation, client contracts, financial information, and cash flows, to determine risk levels associated with clients.
  • Proactively manage client complaints, escalating them through appropriate channels or adhering to UK Finance complaint policies.
  • Negotiate funding and fee agreements with clients, maintaining strong relationships and securing their commitment to eCapital Commercial Finance UK.
  • Cover Client Managers in their absence, managing client payment requests, uploading invoices, and raising necessary paperwork.
  • Develop and maintain a thorough understanding of eCapital Commercial Finance UK client legal documentation.
Why eCapital Commercial Finance UK?
  • Join a fast-growing company in the Invoice Finance industry, recognized for its innovative approach and commitment to excellence.
  • Participate in a collaborative and diverse team, working together across various nationalities, ages, and backgrounds.
  • Enjoy a comprehensive benefits package, including competitive pension, death in service benefits, annual bonus scheme, private healthcare, and wellbeing support.
  • Develop your career with opportunities for professional growth and recognition, including obtaining qualifications from UK Finance.
  • Relish a dynamic work environment, with flexible working arrangements and a range of social events throughout the year.
Requirements
  • Previous experience in the Invoice Finance/discounting industry, with a strong background in credit control.
  • Proven ability to mentor and manage credit controllers, with a commercial mindset and practical risk awareness.
  • Excellent communication, negotiation, and problem-solving skills, with the ability to build rapport swiftly and manage time effectively.
  • Strong analytical skills, with the ability to interpret financial data and make informed decisions.
  • Ability to work in a fast-paced environment, with a flexible and adaptable approach.
Desired Attributes and Behaviours
  • Ability to build strong relationships with clients and stakeholders.
  • Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
  • Strong listening and problem-solving skills, with the ability to think creatively and outside the box.
  • Attention to detail, with a high level of accuracy and precision.
  • Ability to work independently and as part of a team, with a collaborative and supportive approach.