Shift Manager

1 week ago


Ryde, Isle of Wight, United Kingdom Venture Hotels Full time

About This Role

We are seeking a highly skilled and experienced Team Leader to join our team at Venture Hotels. As a Team Leader, you will play a key role in ensuring the smooth operation of our bars and providing exceptional customer service to our guests.

Key Responsibilities

  • Lead by Example
    • Set the tone for excellent customer service and ensure that all team members are providing a high level of service to our guests.
  • Manage the Bar
    • Oversee the day-to-day operations of the bar, including managing staff, inventory, and cash handling.
  • Deputise for Management
    • Take charge of the bar in the absence of management, ensuring that all operations run smoothly and that customer service standards are maintained.
  • Develop and Train Team Members
    • Identify areas for improvement and provide training and coaching to team members to help them develop their skills and knowledge.

What We Offer

  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including tronc payments and pension contributions.
  • Opportunities for Career Development
    • The chance to further your career across our well-known brands, with training and development opportunities at every level.
  • Discounts and Perks
    • Discounts on food and drink, as well as other perks, including access to our employee assistance program.

Requirements

  • Experience in a Similar Role
    • A minimum of 2 years' experience in a similar role, with a proven track record of providing excellent customer service and leading a team.
  • Excellent Communication Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to Work Under Pressure
    • The ability to work under pressure and manage multiple tasks and priorities in a fast-paced environment.


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