Client Support Specialist
7 days ago
Become a Key Member of Our Client Support Team
Salary: £23,114 to £23,370 per annum pro-rata (Actual salary: £12,494.05 to £12)
Contract Type: Permanent
Hours: 20 per week
If you possess excellent communication abilities and a genuine desire to assist others, we invite you to consider this opportunity. Are you the type of individual who flourishes in a fast-paced work setting where each day presents new challenges? If you approach your tasks with a positive mindset, an exciting role awaits you.
The Client Support Centre is seeking motivated Client Support Specialists to join their vibrant team.
To succeed in this position, you should exhibit a constructive attitude, collaborate effectively with colleagues, and maintain composure in high-pressure situations.
As a Client Support Specialist, you will manage a variety of inquiries through multiple communication channels.
Key Responsibilities:
- Serve as the primary point of contact for clients
- Utilize designated systems effectively
- Maintain and update client records
- Process transactions accurately
- Assist clients and team members
- Coordinate bookings and visitor management systems
The ideal candidate will demonstrate a commitment to delivering outstanding client service, possess strong communication, customer service, telephony, and IT skills. A minimum of 4 GCSEs or equivalent, along with customer service experience and literacy skills, are essential. While not mandatory, familiarity with telephony systems and CRM software is beneficial.
This position involves working primarily in the afternoons, with a focus on client support centres, and may require flexibility for early/late shifts, weekends, and public holidays.
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