Claims Technician

1 day ago

Chelmsford, Essex, United Kingdom Reed Full time
About the Role

We are seeking a dedicated and experienced Casualty Claims Specialist to join our Support function at Reed, reporting to the Head of Casualty. This role is integral in providing effective support to Casualty Adjusters, enhancing efficiency and productivity in the management of Casualty claims.

Key Responsibilities
  • Administrative Support: Assist Casualty Adjusters with administration and accurate data capture, ensuring seamless claim processing.
  • File Management: Control the lifecycle of files to drive diary management and proactive handling of claims from initiation to conclusion, maintaining high levels of productivity and efficiency.
  • Customer Liaison: Liaise with insured, insurers, brokers, and third parties to ensure optimum customer service and become a point of contact for interested parties, fostering strong relationships and resolving queries efficiently.
  • Reporting and Analysis: Produce technical reports for Adjusters in compliance with professional standards and service level agreements, providing valuable insights and data-driven recommendations.
  • Time Reporting and Invoicing: Ensure time reporting and invoicing is compliant with internal systems and processes, maintaining accurate records and ensuring timely payments.
  • Management Information: Produce Management Information for clients and for internal use, including performance measurement and data integrity, supporting business growth and decision-making.
  • Operational Excellence: Uphold company standards relating to all technical and operational policies and procedures, including data protection and information security, ensuring a secure and compliant work environment.
  • Account Management: Provide account management support, building strong relationships with clients and stakeholders, and identifying opportunities for growth and development.
  • Communication: Handle incoming telephone calls and queries, responding promptly and professionally to ensure excellent customer service.
  • Ad Hoc Tasks: Undertake other ad hoc work as required, demonstrating flexibility and a willingness to adapt to changing priorities and demands.
Requirements
  • Organizational Skills: Organised and self-motivated with a drive to deliver quality output to deadline, prioritizing tasks and managing multiple projects simultaneously.
  • Methodical Approach: Methodical, accurate, and analytical approach to tasks, ensuring attention to detail and a high level of accuracy.
  • Technical Skills: Good working knowledge of Word and Excel, with the ability to learn and adapt to new systems and technologies.
  • Interpersonal Skills: Excellent interpersonal skills with the ability to communicate clearly and effectively, building strong relationships with colleagues, clients, and stakeholders.
  • Relationship Management: Strong relationship management skills and the ability to establish good working relationships with team members, colleagues, and third parties.
  • Stakeholder Management: Excellent stakeholder management skills with the ability to manage multiple priorities and conflicting demands, ensuring effective communication and collaboration.
  • Pressure Management: Ability to thrive in a high-pressure working environment, remaining calm and composed under pressure.
  • Target-Oriented: Driven to meet and exceed targets, with a focus on delivering high-quality results and achieving business objectives.
  • Flexibility: Flexibility with regards to travel as required, with the ability to adapt to changing priorities and demands.

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