Lodge Manager

2 months ago


Haverhill, Suffolk, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team at Weavers Lodge, a retirement development in Haverhill, Suffolk. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of the development, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organize and coordinate activities and events for residents, promoting a sense of community and social interaction.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct regular health and safety checks, ensuring that the development meets all relevant regulations and standards.
  • Develop and maintain relationships with residents, their families, and other stakeholders, providing a high level of customer service and support.
Requirements
  • Proven experience in a customer-facing role, preferably in a residential or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Knowledge of health and safety regulations and procedures, with the ability to conduct regular checks and ensure compliance.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering high-quality results.
What We Offer
  • A competitive salary and benefits package, including annual holiday entitlement and life assurance.
  • Opportunities for professional development and training, to help you achieve your career goals.
  • A supportive and collaborative team environment, with a focus on delivering exceptional customer service and results.
  • A chance to make a real difference in the lives of our residents, and contribute to the success of Churchill Estates Management Ltd.

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