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Infrastructure Support Specialist
2 months ago
Henderson Scott is seeking a highly skilled Infrastructure Support Specialist to join our team. As an Infrastructure Support Specialist, you will be responsible for providing hardware and software configuration support to our organization.
Key Responsibilities- Audit and manage the organization's assets, including hardware and software.
- Administer the asset database and configuration management database (CMDB).
- Administer the license management database.
- Act as the focal point for hardware and software acquisition, liaising with the procurement team.
- Establish and implement an asset and configuration management function using best practices.
- Oversee daily management of hardware and software asset information.
- Ensure accuracy and integrity of the asset database.
- Maintain key asset details, including location, quantities, and identifiers.
- Coordinate with stakeholders to meet asset management needs.
- Manage the hardware bill of materials and coordinate asset procurement.
- Provide monthly performance metrics and reports to support service level agreements (SLAs) and demonstrate asset management efficiency.
- Conduct audits to verify accuracy and consistency in equipment management.
- Adhere to organizational and customer constraints, including security and best practices.
- Experience operating service support functions within an enterprise environment.
- IT hardware and software auditing and management.
- Knowledge of procurement processes.
- Experience working with third-party suppliers.
- Inventory management knowledge.
