Maintenance Operations Coordinator

24 hours ago

Castleford, Wakefield, United Kingdom M Group Services Full time
About The Role

We are seeking a highly skilled Maintenance Controller to join our expanding Service & Compliance team based in Castleford. This role will be a 12-month fixed-term contract.

You will be responsible for ensuring that planned maintenance events are managed in accordance with current Service Level Agreements and that the business delivers a "best in class" customer experience.

If you have experience and knowledge of the maintenance sector and are looking to work for an organisation that invests in you, then please apply

About M Group Services

M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.

We believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.

We work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you

Key Responsibilities
  • Support with the scheduling of statutory inspections, examinations, calibrations and service events, for all Plant & Vehicles
  • Ensure that "best cost solutions" are adopted for the provision of all maintenance events
  • Contact customers to arrange and book compliance and service events, including MOT's
  • Process defect reports following a scheduled event and arrange remedial repairs as required
  • Processing recharges in accordance with SLA's
  • Book external repairers and raising/processing PO's for your nominated contracts.
  • Support the breakdown team during busy periods
What You'll Bring
  • Experience in a similar role within the plant and fleet sector
  • Strong commitment to delivering high standards of customer service
  • Able to prioritise workload and work to deadlines
  • Able to use a number of internal systems, so you got good IT skills and experience of Microsoft Office
  • Effective communication and interpersonal skills
  • Fleet Maintenance related software would be an advantage however training will be provided
What's in it for you?
  • 25 days' annual leave plus statutory holidays
  • Discretionary annual bonus
  • Contributory Pension scheme
  • Life Assurance
  • Access to our Employee Assistance Programme
  • Cycle to work scheme
  • Access to a wide range of discounts and special offers through our online rewards platform

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