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Hospitality Team Member

2 months ago

Reading, Reading, United Kingdom CH&CO Full time

Job Summary

We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at CH&CO. As a Front of House Assistant, you will be responsible for providing exceptional service to our clients and customers, ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Food Service
    • Prepare and serve food to the highest standard, using the correct tools and presentation techniques.
    • Prepare and serve beverages in a timely manner, adhering to our quality standards.
    • Assist in the preparation of tables and ensure all cutlery and glassware is polished.
    • Assist with food preparation in the kitchen, adhering to our quality standards.
    • Keep the service areas clean, tidy, and presentable, adhering to our cleaning schedules.
  • Customer Service
    • Presentation and maintenance of a professional and friendly image with clients and customers.
    • Attend to customer needs in a polite and helpful manner.
    • Provide information to customers about food in a knowledgeable and informed manner.
    • Work with colleagues in a polite and helpful way to ensure excellent customer service.
    • Understand and comply with CH&CO and statutory health, hygiene, and safety standards, including COSHH and HACCP.
    • Wear the correct uniform and safety shoes as directed and maintain uniform items appropriately.
    • Report any equipment and/or building fabric faults and any hygiene, health, and safety hazards to the Catering Manager.

What's in it for you?

Working with CH&CO has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Private medical eligibility
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • Holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme