Apprenticeship Quality Assurance Officer
6 days ago
Golden Lane Housing Limited is seeking a highly skilled Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will play a crucial role in ensuring the quality and safety of our properties, as well as ensuring compliance with relevant laws and regulations.
Key Responsibilities:
- Oversee service contracts for Repairs and Maintenance, ensuring strict compliance with relevant laws and regulations.
- Ensure GLH properties are safe for tenants and meet performance requirements, KPIs, quality, and GLH's delivery standards.
- Actively promote and drive a high-performance culture centred on service delivery and target achievement.
- Escalate any compliance breaches to the Head of Quality & Assurance.
- Contribute to the Lease Renewal Process from a Property Services perspective.
- Monitor the quality of GLH homes and ensure that both internal and external contractors deliver to a high standard.
- Assist in the investigation of any complaints made in relation to property services.
Requirements:
- HNC, Electrical, Gas or Compliance qualification. Equivalent in maintenance or property related discipline will be considered.
- Minimum of 2 years' experience within a similar role.
- Building maintenance legislation and procedures.
- Financial control of capital programmes.
- Building surveying and inspection.
- Ability to communicate effectively with people at all levels.
- Commitment to the principles of customer service and Resident involvement.
- Ability to analyse data and submit written reports.
- Self-motivated and able to manage own time and workload with minimum supervision.
- Understanding of or willingness to learn about working with people with learning disabilities.
What We Offer:
- Competitive salary of £40,752.00 per year.
- Company pension.
Working Arrangements:
- Full-time, permanent role.
- Monday to Friday schedule.
- Driving Licence required.
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