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Apprenticeship Quality Assurance Officer
2 months ago
About The Role
We are currently seeking a Quality Assurance Officer to join our team at Car Finance 247. The successful candidate will be responsible for consistently and efficiently undertaking call monitoring reviews and evaluating the standards of calls from a compliance and quality perspective.
Key Responsibilities:
- Undertake call monitoring reviews on a daily basis in line with the call monitoring activity plan.
- Identify trends and potential risks to the business observed in the Quality Assurance activity.
- Escalate any serious call monitoring issues to the Compliance Manager in line with internal compliance monitoring policy, plan, and timelines.
About You
- Experience working in a Quality Assurance role is essential.
- Ability to respond to new situations and adapt to changing priorities.
About Us
Car Finance 247 is a leading provider of car finance solutions. We are committed to delivering high-quality customer experiences through our innovative technology and streamlined processes. As an equal opportunity employer, we are dedicated to creating a diverse and inclusive work environment.
