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Quality Assurance Officer
2 months ago
About The Role
Here at CarFinance 247 we are currently recruiting for a Quality Assurance Officer to join our team. The Quality Assurance Officer will consistently and efficiently undertake call monitoring reviews and evaluate the standards of the calls from a compliance and quality perspective. They will also be responsible for providing management with regular feedback on the daily activity within call monitoring and ensuring all records are kept up to date and accurate.
Responsibilities for the Quality Assurance Assessor:
- To undertake call monitoring reviews on a daily basis in line with the call monitoring activity plan.
- Organise and participate in call calibration sessions.
- Develop a good understanding of the business, its teams, roles and the environment in which we work.
- To keep up to date with each business areas processes and call structures.
- Identify trends and potential risks to the business observed in the Quality Assurance activity.
- Escalate any serious call monitoring issues to the Compliance Manager in line with internal compliance monitoring policy, plan, and timelines.
About You
- Experience working in a Quality Assurance role – Essential.
- Experience in a sales or customer service environment – Preferred.
- Suited to working in a fast-paced environment.
- Strong organisational skills and ability to prioritise workload efficiently.
- Precise and clear in written and verbal communication.
- Ability to work as part of a team.
- Good interpersonal skills.
- Flexible to respond to new situations.
About Us
- Subsidised Onsite Parking.
- Free fruit, barista bar and juice bar.
- Onsite gym.
- Free transport to and from Piccadilly.
- Birthday off
- Enhanced maternity, paternity and adoption leave pay.
- Time off from day-one for fertility appointments.
- Discount club.
- Healthcare Cash plan.
- Free Employee Assistance Programme.
- Excellent career progression across the business
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
