Audit and Quality Assurance Officer
3 weeks ago
About the Role
We are seeking a Quality Assurance Officer to join our team at CarFinance 247. The successful candidate will be responsible for undertaking call monitoring reviews, evaluating call standards, and providing regular feedback to management.
Key Responsibilities
- Conduct daily call monitoring reviews to ensure compliance and quality standards.
- Identify trends and potential risks to the business and escalate serious issues to the Compliance Manager.
- Provide regular feedback to management on call monitoring activity.
About You
- Experience working in a Quality Assurance role is essential.
- Ability to respond to new situations and adapt to changing priorities.
About Us
- We offer a range of benefits, including subsidised parking, free fruit and barista bar, and an onsite gym.
- We are committed to equal opportunities and diversity in the workplace.
CarFinance 247 is an award-winning business with a focus on creating personalised customer experiences. We are committed to attracting and retaining the best talent and offer excellent career progression opportunities.
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