Quality Assurance Specialist

1 month ago


Manchester, United Kingdom CarFinance 247 Full time

About The Role

We are seeking a Quality Assurance Officer to support our team at CarFinance 247. The successful candidate will be responsible for monitoring calls to ensure compliance and quality standards are met. This role involves evaluating call recordings, providing feedback to management, and maintaining accurate records.

Responsibilities

  • Conduct daily call monitoring reviews to assess compliance and quality.
  • Participate in call calibration sessions to ensure consistency.
  • Develop a deep understanding of our business, teams, and processes.
  • Identify trends and potential risks to the business.
  • Escalate serious issues to the Compliance Manager.

About You

  • Proven experience in a Quality Assurance role.
  • Background in sales or customer service is preferred.
  • Strong organizational skills and ability to prioritize workload.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively as part of a team.
  • Good interpersonal skills and adaptability.

What We Offer

As a Quality Assurance Officer at CarFinance 247, you will have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our team.



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