Quality Assurance Specialist

4 weeks ago


Manchester, United Kingdom MMA Digital Full time

Quality Assurance Specialist Job Overview

MMA-Digital is a leading digital marketing agency for the legal sector in the UK, working with over 100 law firms. We are seeking a highly skilled Quality Assurance Specialist to join our team.

Key Responsibilities
  • Assess calls based on various call types to ensure compliance with regulatory authorities, including the Financial Conduct Authority (FCA).
  • Work closely with the existing Quality Assurance Specialist to manage workloads and ensure timely completion of tasks.
  • Collaborate with the Head of Compliance and contact centre team leaders to ensure consistent and fair assessment approaches.
  • Conduct compliance spot checks and provide feedback on trends and themes.
  • Develop and implement ongoing enhancements to compliance procedures, aligning with business objectives.
  • Monitor compliance of outgoing communications, including emails, webchat, SMS, and WhatsApp.
Requirements
  • Previous experience working in an FCA-regulated environment is essential.
  • Strong attention to detail and excellent planning and organisational skills.
  • Ability to communicate effectively and provide constructive feedback.
  • Adaptability in a fast-paced environment within a growing business.

MMA-Digital offers a dynamic and challenging work environment, with opportunities for professional growth and development.



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