Quality Assurance Specialist
4 weeks ago
Quality Assurance Specialist Job Overview
MMA-Digital is a leading digital marketing agency for the legal sector in the UK, working with over 100 law firms. We are seeking a highly skilled Quality Assurance Specialist to join our team.
Key Responsibilities- Assess calls based on various call types to ensure compliance with regulatory authorities, including the Financial Conduct Authority (FCA).
- Work closely with the existing Quality Assurance Specialist to manage workloads and ensure timely completion of tasks.
- Collaborate with the Head of Compliance and contact centre team leaders to ensure consistent and fair assessment approaches.
- Conduct compliance spot checks and provide feedback on trends and themes.
- Develop and implement ongoing enhancements to compliance procedures, aligning with business objectives.
- Monitor compliance of outgoing communications, including emails, webchat, SMS, and WhatsApp.
- Previous experience working in an FCA-regulated environment is essential.
- Strong attention to detail and excellent planning and organisational skills.
- Ability to communicate effectively and provide constructive feedback.
- Adaptability in a fast-paced environment within a growing business.
MMA-Digital offers a dynamic and challenging work environment, with opportunities for professional growth and development.
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