Warranty Claims Specialist
3 weeks ago
A fantastic opportunity for a Bicycle enthusiast working in a busy Warranty team of a leading Bicycle Distributor.
Working in a dynamic office environment with a great team
The Role
- Ensuring the Warranty department meets and exceeds performance measures and customer expectations in relation to returned warranty items.
- Managing the return of warranty items to our various suppliers while meeting their individual returns policies.
- Ensuring all complaints/issues are dealt with promptly and efficiently.
- Communicating and providing relevant information to relevant departments within the business.
- Providing warranty support to UK Original Equipment (OE) customers.
The Ideal Candidate
Reporting to the Warranty & GSR Manager, the successful candidate will have experience in managing their own workload, with responsibility for warranty review and decision-making.
You'll be a confident and clear communicator with excellent written and verbal communication skills.
You'll enjoy dealing directly with customers and have proven experience of this.
A working knowledge of Road and MTB bikes is essential, and a good technical knowledge of Shimano products and repairs is preferred.
You will also be qualified to Cytech Level 1 or 2 (or equivalent).
Quality Personnel Services Limited is a leading recruitment agency.
Please note that only shortlisted candidates will be contacted.
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