Warranty Claims Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

A fantastic opportunity for a Bicycle enthusiast working in a busy Warranty team of a leading Bicycle Distributor.

Working in a dynamic office environment with a great team

The Role

  • Ensuring the Warranty department meets and exceeds performance measures and customer expectations in relation to returned warranty items.
  • Managing the return of warranty items to our various suppliers while meeting their individual returns policies.
  • Ensuring all complaints/issues are dealt with promptly and efficiently.
  • Communicating and providing relevant information to relevant departments within the business.
  • Providing warranty support to UK Original Equipment (OE) customers.

The Ideal Candidate

Reporting to the Warranty & GSR Manager, the successful candidate will have experience in managing their own workload, with responsibility for warranty review and decision-making.

You'll be a confident and clear communicator with excellent written and verbal communication skills.

You'll enjoy dealing directly with customers and have proven experience of this.

A working knowledge of Road and MTB bikes is essential, and a good technical knowledge of Shimano products and repairs is preferred.

You will also be qualified to Cytech Level 1 or 2 (or equivalent).

Quality Personnel Services Limited is a leading recruitment agency.

Please note that only shortlisted candidates will be contacted.



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