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Warranty Claims Specialist
2 months ago
Our client, a leading provider of outdoor leisure products, is seeking a skilled Warranty Technician to join their team. As a key member of the Warranty department, you will play a crucial role in ensuring customer satisfaction and resolving warranty-related issues.
Key Responsibilities:- Warranty Review and Decision Making: Manage your own workload, reviewing and making decisions on warranty claims in a timely and efficient manner.
- Customer Communication: Provide excellent written and verbal communication skills to ensure clear and effective communication with customers.
- Technical Knowledge: Possess a good working knowledge of cycles and associated products, with a preference for technical knowledge of repairs.
- Team Collaboration: Work closely with the Warranty Manager and other departments to ensure seamless communication and issue resolution.
- Customer Support: Provide warranty support to UK customers, ensuring their needs are met and exceeded.
- Cytech Qualification: Ideally, hold a Cytech Level 1 or 2 qualification, although relevant experience will also be considered.
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Technical Knowledge: Have a good working knowledge of cycles and associated products, with a preference for technical knowledge of repairs.
Due to the high volume of applications, we regret that we are unable to respond to every application. If your skills and experience match this role, we will contact you within 72 hours. We look forward to hearing from you.
