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Material Controller
2 months ago
Job Title: Material Controller - Warranty Specialist
Job Type: Full-time
Location: Milton Keynes
Job Description:
We are seeking a highly skilled Material Controller - Warranty Specialist to join our team at ECS Automotive | Setting the Standard. As a Material Controller - Warranty Specialist, you will be responsible for facilitating warranty services to our retailer network on behalf of Volkswagen Group.
Key Responsibilities:
- Inspect parts to ensure adherence to published policies
- Conduct digital reviews of parts checks
- Monitor and report claiming behaviors to identify trends and areas for improvement
- Engage with dealer network through various communication methods to resolve queries and problems
- Support Authorized Repairers in adopting optimal behaviors when presenting Parts Checking Media and Warranty Claims
- Accurately update records and databases
- Utilize contact methods to support network stakeholders with client processes
Requirements:
- Knowledge of policies and procedures linked to warranty and campaign repairs
- Computer literacy (Microsoft Office and web-based products)
- Ability to work without supervision, both as part of a team and independently
- Automotive warranty specific experience at Dealer/Manufacturer level
- Previous automotive mechanical repairer experience
What We Offer:
- Competitive salary
- Enhanced salary-sacrifice pension scheme
- 20 days holiday, plus Bank Holidays
- Free access to professional and personal development courses
- Free eye tests and glasses scheme
- Free tea/coffee/water station
- The chance to join a fast-growing organization with training and possible future opportunities
