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Material Controller

2 months ago


Milton Keynes, Milton Keynes, United Kingdom ECS Automotive | Setting the Standard Full time
Job Description

Job Title: Material Controller - Warranty Specialist

Job Type: Full-time

Location: Milton Keynes

Job Description:

We are seeking a highly skilled Material Controller - Warranty Specialist to join our team at ECS Automotive | Setting the Standard. As a Material Controller - Warranty Specialist, you will be responsible for facilitating warranty services to our retailer network on behalf of Volkswagen Group.

Key Responsibilities:

  • Inspect parts to ensure adherence to published policies
  • Conduct digital reviews of parts checks
  • Monitor and report claiming behaviors to identify trends and areas for improvement
  • Engage with dealer network through various communication methods to resolve queries and problems
  • Support Authorized Repairers in adopting optimal behaviors when presenting Parts Checking Media and Warranty Claims
  • Accurately update records and databases
  • Utilize contact methods to support network stakeholders with client processes

Requirements:

  • Knowledge of policies and procedures linked to warranty and campaign repairs
  • Computer literacy (Microsoft Office and web-based products)
  • Ability to work without supervision, both as part of a team and independently
  • Automotive warranty specific experience at Dealer/Manufacturer level
  • Previous automotive mechanical repairer experience

What We Offer:

  • Competitive salary
  • Enhanced salary-sacrifice pension scheme
  • 20 days holiday, plus Bank Holidays
  • Free access to professional and personal development courses
  • Free eye tests and glasses scheme
  • Free tea/coffee/water station
  • The chance to join a fast-growing organization with training and possible future opportunities