Senior Application Support Specialist
7 days ago
Senior SQL Application Support Role
We are seeking a highly skilled Senior SQL Support Analyst to join our team at Blacklistratings. As a key member of our software development team, you will be responsible for providing expert-level support for our SQL-based applications.
Key Responsibilities
- Provide timely and effective resolution of escalated SQL-based queries, including creating complex queries and reviewing database tables.
- Collaborate with cross-functional teams, including Product Owners and Developers, to resolve queries and improve overall system performance.
- Mentor and guide junior team members to develop their skills and knowledge in SQL and application support.
- Proactively identify and resolve new and backlogged queries to ensure optimal system performance.
Required Skills and Experience
- Advanced knowledge of SQL, including tables, query creation, and database management.
- Proven experience in an application support-focused role, dealing with escalated queries and providing expert-level support.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong customer service and stakeholder management skills, with the ability to communicate effectively with technical and non-technical stakeholders.
A background in the energy sector is an asset, but not required.
This is an exciting opportunity to join a growing software product company and contribute to the development of innovative solutions. The role is home-based, with occasional trips to our office. The service desk operates during standard business hours, and the rota is flexible to accommodate different work styles.
If you have the necessary skills and experience, please submit your CV for consideration. We look forward to reviewing your application.
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