Client Relations Executive

2 weeks ago

Walsall, United Kingdom Linear Recruitment Ltd Full time

Position Overview:
The Account Executive plays a pivotal role in nurturing and expanding a portfolio of clients

with a strong emphasis on acquiring new business and managing existing accounts. This role involves identifying opportunities for innovation

and investment to drive growth.

Primary Responsibilities:
Sales Management

  • Drive growth across all sectors of the company, ensuring that sales objectives are
met and tracked effectively.

  • Cultivate a robust portfolio of clients to foster enduring and meaningful
relationships.

  • Proactively engage with clients as necessary.
  • Process sales orders efficiently.
  • Generate quotes and follow up on their status.
  • Collaborate with suppliers to secure competitive pricing and special non-stock items.
Business Development

  • Identify new sales prospects and opportunities.
  • Collaborate closely with Account Managers to ensure targeted outreach to the right clients with offers, promotions, and special deals.

  • Gather and share customer feedback regularly to enhance operational efficiency and maintain high customer service standards.

  • Analyze competitive landscape from a sales viewpoint and disseminate relevant information.
Client Relationship Management

  • Oversee all client interactions through the CRM system to ensure comprehensive data capture and maintain a pipeline of opportunities.

  • Address and resolve customer complaints promptly and professionally, ensuring all relevant departments are informed.
Reporting & Administration

  • Identify client opportunities that contribute to the executive report.
  • Share success stories, including major wins and new accounts, across relevant communication channels to enhance the company's profile.

  • Complete administrative tasks efficiently and on time.

Performance Metrics:
Sales goals

New client acquisition

Client retention

Customer satisfaction

Key Collaborations:
Head of Sales

Sales Leadership

Internal Sales Team

Major Clients

Key Suppliers

Finance Team

Candidate Profile:
The ideal candidate will likely possess the following qualifications:

Essential

Proven experience and deep understanding of customer engagement

Excellent verbal and written communication abilities

Strong organizational and time management skills.

Capability to prioritize tasks and meet deadlines.

Proficient in IT and CRM systems

Team-oriented

Desirable

Experience in the construction, distribution, or traffic management sectors

Employee Benefits:
In addition to a competitive salary, this role offers flexible benefits,

including but not limited to:
5% Company pension contribution

Life Assurance at 2 x notional salary

Private medical coverage for individuals

Long-term disability coverage

Company vehicle or car allowance (dependent on position)

Opportunities for career advancement and ongoing training

Employee Referral Program

25 days of annual leave with additional loyalty days (Full-Time equivalent)

Community Engagement Program

Environmental and Social Responsibility initiatives.

This organization is a privately held entity, recognized as a leading provider of safety and construction products and services. They are committed to delivering exceptional service to all clients, ensuring timely and accurate product delivery. With a diverse inventory exceeding 5,000 items, the company is equipped to fulfill any order through their dedicated logistics network.

Manufacturing Capabilities:
They specialize in both standard and custom signage, labels, temporary and permanent road traffic signs, as well as bespoke steel fabrication and installation services.

Extensive Product Range:
They distribute top industry brands in personal protective equipment (PPE), traffic management, safety, and lifting equipment.

Safety Equipment Services:
They have been providing specialized safety and lifting repair, calibration, and inspection services since 1999, equipped with a dedicated maintenance facility.

Company Culture:
The organization promotes a direct workforce philosophy, guided by core values that shape daily operations, ensuring all client needs are met through their national support center and dedicated account management.

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