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Reference Services Manager
2 months ago
We are seeking a highly skilled and experienced professional to fill the role of Reference Services Manager at the House of Lords. This is a challenging and rewarding position that requires strong leadership and management skills, as well as a deep understanding of the library and information services sector.
Key Responsibilities- Lead the provision of reference and information services to Members of the House of Lords, ensuring that they receive timely and accurate responses to their queries.
- Manage the day-to-day operations of the library, including the supervision of staff and the coordination of services.
- Develop and implement policies and procedures to ensure the effective delivery of reference and information services.
- Collaborate with other teams within the House of Lords to ensure a seamless customer experience across all delivery channels.
- Provide guidance and training to staff on the use of library resources and services.
- Monitor and evaluate the quality of reference and information services, making recommendations for improvement as needed.
- Proven experience in operational management in a library, archives, or information management setting.
- Strong communication and interpersonal skills, with the ability to work effectively with staff at all levels.
- Excellent customer service skills, with a focus on providing high-quality responses to customer queries.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Ability to work under pressure and prioritize tasks effectively.
- Knowledge of current affairs and the work of the UK Parliament and legislative process.
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced environment.
- The chance to make a real difference in the lives of Members of the House of Lords.
- A supportive and collaborative team environment.
