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Digital Services Manager

2 months ago

South Ruislip, Greater London, United Kingdom Parliamentary Digital Service Full time
About the Role

We are seeking a highly skilled and experienced Digital Services Manager to join our team at the Parliamentary Digital Service. As a key member of our team, you will be responsible for providing direction and oversight to the Member Engagement Team on a day-to-day basis.

Key Responsibilities
  • Develop and implement strategies to improve customer experience and outcomes
  • Build and maintain successful working relationships with stakeholders, including Members of Parliament and their staff
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Identify and engage with other Member-facing teams within Parliament to develop strong cross-organisational networks
  • Proactively seek opportunities to improve how Members and their staff experience our services
Requirements
  • Proven experience of leading and managing teams in a digital services environment
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders
  • Ability to develop and implement strategies to improve customer experience and outcomes
  • Experience of working in a fast-paced, dynamic environment with multiple priorities and deadlines
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
About Us

The Parliamentary Digital Service is a key part of the UK Parliament's transformation programme, powered by technology. We work with the House of Commons and the House of Lords to deliver all their IT and digital needs. We are committed to realising the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Culture

We are passionate about providing an environment which promotes inclusion, diversity and equality. We welcome applications from people who feel under-represented in the workforce and are committed to creating a workplace that is inclusive and respectful of all employees.