Customer Service Representative

5 days ago

Wakefield, Wakefield, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

Hays Specialist Recruitment Limited is seeking a highly skilled Customer Service Officer to join our team in Wakefield. As a Customer Service Officer, you will be responsible for delivering exceptional service to our customers, while contributing to a positive community impact.

Key Responsibilities:

  • Customer Service Excellence: Provide outstanding service to customers, adhering to company vision and values.
  • Team Contribution: Be an effective contributor to the overall performance of the team/service area, while supporting the overall organisational vision and values.
  • Policy Application: Apply policies and procedures to a discrete area of work, ensuring they meet organisational and customer needs.
  • Relationship Management: Maintain effective working relationships with external partners to align with organisational vision and values.
  • Compliance: Proactively ensure work is delivered in compliance with all relevant policies and legislation, including Risk Management, Data Protection, Equality & Diversity, Health & Safety, Financial Regulations, Safeguarding, Whistle-blowing Policy, Probity, and Professional Boundaries.
  • Additional Duties: Perform any other reasonable duties as requested.

What We Offer:

  • A supportive and collaborative work environment.
  • Opportunities for professional development and career growth.
  • The chance to make a meaningful impact on our community and customers.

Requirements:

  • Proven experience in customer service within a housing association.
  • Strong communication and interpersonal skills.
  • Ability to apply policies and procedures effectively.
  • Commitment to maintaining high standards of compliance and ethical conduct.
  • A proactive and positive approach to problem-solving and teamwork.

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