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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at City & Guilds Group. As a key member of our Customer Services department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with internal teams to ensure seamless customer service delivery.
- Stay up-to-date with product and service information to provide accurate and informed responses to customers.
- Meet or exceed customer service targets and key performance indicators (KPIs).
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in using various IT systems and tools.
- Commitment to delivering exceptional customer service and exceeding customer expectations.
About Us
City & Guilds Group is a leading provider of vocational education and training. We are committed to helping individuals and organizations develop the skills and knowledge they need to succeed in their chosen careers. Our team is passionate about delivering exceptional customer service and support, and we are looking for like-minded individuals to join our team.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to training and development programs to enhance your skills and knowledge.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
