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Customer Service Representative

2 months ago

Wakefield, Wakefield, United Kingdom Pertemps Bond Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and complaints in a professional and timely manner.

Key Responsibilities
  • Answering a high volume of inbound calls from customers in a fast-paced environment
  • Resolving customer queries and complaints in a professional and empathetic manner
  • Using multiple computer systems to update customer records, track parcels, and record call details
  • Working to individual call quality and volume KPIs, as well as supporting team members to achieve company goals
Requirements
  • Previous customer service, call centre, or complaints handling experience
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Strong problem-solving skills and ability to find solutions
  • Excellent communication and interpersonal skills
What We Offer
  • Full training and development opportunities
  • Competitive hourly rate
  • Additional holiday in accrual
  • Free parking and on-site canteen
  • Opportunities for assignment extension and career progression