Customer Service Representative

5 days ago

Wakefield, Wakefield, United Kingdom Mecca Bingo Full time
About Mecca Bingo

We are a dynamic and customer-focused entertainment company that offers a unique and exciting work environment. Our team members are the face of our business, and we are looking for individuals who share our passion for delivering exceptional customer service.

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, ensuring that our customers feel welcome and valued.

Key Responsibilities
  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve sales and customer satisfaction targets.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers are informed and up-to-date.
  • Contribute to the creation of a positive and inclusive work environment, promoting a culture of respect and teamwork.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional results.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading entertainment company.

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