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Customer Service Representative

2 months ago

Wakefield, Wakefield, United Kingdom Gravity Active Entertainment Full time

About Us

Gravity Active Entertainment is a leading provider of active entertainment experiences in the UK. Our mission is to deliver exceptional customer experiences through our unique and exciting activities.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Handle inbound calls from customers related to new or existing bookings, providing accurate and up-to-date information on our activities and locations.
  • Book activities for customers over the phone or via email, ensuring a seamless and enjoyable experience.
  • Provide support to colleagues and work with the management team to deliver exceptional customer experiences.
  • Work flexibly to undertake ad-hoc duties as required to meet business needs.

Requirements

We are looking for a team player who is flexible and able to work a variety of shifts, including weekends and evenings. Ideally, you will have a customer service background and be able to provide a high level of customer satisfaction.

What We Offer

  • Competitive hourly rate
  • Subsidised parking
  • Central location with easy access to public transport
  • Discounted rates on our activities
  • Employee Assistance Program
  • Contributory health insurance
  • Subsidised food and drink on site

Why Join Us?

At Gravity Active Entertainment, we pride ourselves on our fun and dynamic company culture. We offer a range of opportunities for career growth and development, and we're committed to providing our employees with a positive and supportive work environment.