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Customer Service Representative

2 months ago

Salisbury, Wiltshire, United Kingdom Greenbean Full time £23,000 - £25,000
About the Role

We are seeking a highly skilled Customer Service Executive to join our team at Greenbean. As a key member of our front-line team, you will be responsible for handling phone calls and eComms from advisers and customers on pension products.

Key Responsibilities
  • Provide exceptional customer service and support to customers and advisers
  • Utilize available systems and information to resolve customer queries and issues
  • Collaborate with operational administration and distribution teams to ensure seamless service delivery
  • Participate in training and development programs to enhance skills and knowledge
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Annual performance-linked bonus
  • Stocked pantry with free food, drinks, and snacks
  • Progression opportunities
  • 10% non-contributory employer pension
  • Group income protection and life assurance
  • Increased holidays with length of service, and a holiday trading scheme
  • Private medical insurance
  • Discounted gym memberships
  • Cycle-to-work scheme
  • Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
Our Culture

We are committed to cultivating an inclusive environment where diversity flourishes. Our team is dedicated to providing a positive experience for customers and advisers, and we believe that our diverse workforce is key to achieving this goal.

We are proud to provide reasonable adjustments to support individuals of all abilities, and we are committed to attracting and nurturing talented individuals who can help shape the future of retirement platforms.