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Customer Support Professional
2 months ago
Talos360 is a leading Recruitment and HR Technology company, seeking a driven individual to join our team as a Customer Support Apprentice. This role offers a diverse range of responsibilities designed to expand your knowledge and skillset, setting you on a path to becoming a Support Hero.
Key Responsibilities- Respond to customer queries in a timely and accurate way, through various channels (JIRA, phone and Live Chat)
- Identify customer needs and provide solutions
- Help customers use specific features
- Work to set Service Level Agreements (SLAs)
Full training and support will be provided by your workplace mentor, helping you to achieve your Level 3 Customer Service Specialist qualification, which will be fully funded and supported by Talos360.
Benefits- £12,500 per annum
- 24 days holiday including national holidays (rising to 25 after 1 year's service)
- Your birthday off
- Healthcare Scheme
- Pension scheme
- Casual work wear
- Enhanced Sickness/Maternity/Paternity Pay
- Bereavement Leave
- Cycle to Work Scheme
- Grade 4 or above in Maths and English
- Excellent communication skills both written and verbal
- Strong communication skills (written and verbal)
- Good attention to detail
- Logical thinker