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Customer Support Professional

2 months ago


Great Sankey, United Kingdom Talos Full time
About the Role

Talos360 is a leading Recruitment and HR Technology company, seeking a driven individual to join our team as a Customer Support Apprentice. This role offers a diverse range of responsibilities designed to expand your knowledge and skillset, setting you on a path to becoming a Support Hero.

Key Responsibilities
  • Respond to customer queries in a timely and accurate way, through various channels (JIRA, phone and Live Chat)
  • Identify customer needs and provide solutions
  • Help customers use specific features
  • Work to set Service Level Agreements (SLAs)
Training and Support

Full training and support will be provided by your workplace mentor, helping you to achieve your Level 3 Customer Service Specialist qualification, which will be fully funded and supported by Talos360.

Benefits
  • £12,500 per annum
  • 24 days holiday including national holidays (rising to 25 after 1 year's service)
  • Your birthday off
  • Healthcare Scheme
  • Pension scheme
  • Casual work wear
  • Enhanced Sickness/Maternity/Paternity Pay
  • Bereavement Leave
  • Cycle to Work Scheme
Requirements
  • Grade 4 or above in Maths and English
  • Excellent communication skills both written and verbal
  • Strong communication skills (written and verbal)
  • Good attention to detail
  • Logical thinker