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Patient Administration Officer
2 months ago
About the Role:
We are seeking a highly skilled and experienced Patient Administration Officer to join our team at GenesisCare UK. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our cancer care centre.
Key Responsibilities:
- Process patient referrals and appointments efficiently, in accordance with GenesisCare policies.
- Provide exceptional customer care to patients and visitors, ensuring a professional and efficient service.
- Work closely with consultants and secretaries to support the patient referral pathway.
- Confirm receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics.
Requirements:
- Excellent verbal and written communication skills.
- Previous experience managing a busy reception area.
- Experience in a customer-focused environment.
- Strong relationship-building skills.
- Experience within a diverse range of administrative roles.
- Evidence of an empathetic and holistic approach to patient care.
- Experience with resolving complaints satisfactorily.
Preferred Qualifications and Knowledge:
- Experience of using MOSAIQ IT package.
- Proficiency in all MS office packages, including Word, Excel, and Outlook.
- Previous work experience within the healthcare sector.
Why GenesisCare:
At GenesisCare UK, we offer a range of benefits to our employees, including:
- 25 days of annual leave, plus bank holidays.
- Complimentary private medical and dental coverage.
- Access to Employee Assistance Program.
- Income Protection.
- World-class radiotherapy services, free to you and your immediate family, if required.
- Competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
About GenesisCare UK:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals, and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments, including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
We're passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
