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Volunteer Officer for Helpline Services

3 months ago

Central London, United Kingdom MS Society Full time

Position: Helpline Services Volunteer Officer
Contract Type: Part-time (21 hours per week), permanent
Salary: £17,409* per annum (FTE £29,015), along with comprehensive benefits
Salary Band: 1, Charity

*Initial salary of £15,474.60 per annum (FTE £25,791), increasing to £16, FTE £27,403 after 6 months of service with satisfactory performance, and to £17,409 (FTE £29,015) after an additional 6 months.

About MS Society

Our mission is to place individuals living with Multiple Sclerosis (MS) at the forefront of our efforts. This dedication is what brings us together across the UK.

Our strategy is informed by the insights and priorities expressed by those affected by MS, providing us with a clear focus.

We strive to fulfill the aspirations of our MS community through advocacy, funding innovative research, and delivering exceptional support and information.

Our workforce is our most valuable asset, and we cultivate a dynamic, forward-thinking work environment where you can truly make an impact.

Role Overview

This is a part-time position requiring 21 hours per week.

We are seeking a dedicated Helpline Services Volunteer Officer to enhance our award-winning MS Helpline.

The Helpline operates from 9:00 to 19:00, Monday to Friday, and we are looking for a warm, enthusiastic, and experienced individual to assist our committed Helpline Volunteers and Befriending Volunteers.

This role involves flexible hours and participation in our Helpline team rota, with potential working patterns of 9:00–17:00, 10:00–18:00, or 11:00–19:00 from Monday to Friday to accommodate service and volunteer requirements.

If you are passionate about delivering high-quality information and emotional support and possess relevant Helpline experience, we encourage you to consider this opportunity.

You will provide ongoing support to all volunteers within the Helpline team, playing a vital role in delivering information and assistance to our Helpline enquirers, addressing both proactive and reactive inquiries on relevant topics impacting the MS community.

Our Mission: Empower individuals affected by Multiple Sclerosis (MS) to:

  • Realize their full potential
  • Take an active role in their treatment
  • Secure the necessary care and support

Equal Opportunities
We actively encourage applications from individuals with disabilities and those from ethnic minority backgrounds.

As a Disability Confident Employer, we are committed to promoting equality and diversity.

We are dedicated to safeguarding and promoting the welfare of all individuals who engage with our services.

Your Right to Work in the UK
Candidates must have the right to work in the UK for paid employment with us.