Peer Mentor Volunteer

3 weeks ago

London, United Kingdom Teenage Helpline Full time

At Teenage Helpline we are a tightknit community of people who are passionate about make a difference in the lives of young people across the UK

Teenage Helpline is an online peertopeer mentoring service for young people. We can act as the first steppingstone for young people who do not feel comfortable seeking support for themselves or who need a listening ear to help them cope with personal issues.

All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other work effectively together and do great work

We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give but we are sure to celebrate and recognise their efforts.

About the role

As a Peer Mentor you are the face of Teenage Helpline engaging directly with all young people who need support. You have a responsibility for providing adequate support signposting young people to more comprehensive support when required and escalating complex cases.

Responsibilities

  • Make yourself available for a minimum of 1 2 Mentor shifts per week to pick up new cases when they enter the helpline within the SLA timeframe.
  • Maintain communication with mentees who would like ongoing mentoring support ensuring that you communicate your availability expectations with them upfront and handing over any cases when not available.
  • Manage workload effectively ensuring that you maintain regular contact with your Team Leader to keep them updated with your existing case load.
  • Maintain compliance with all confidentiality agreements.
  • Maintain effective records of all cases within Teenage Helpline systems as stipulated by internal processes and procedures.
  • Escalate cases as required to the relevant teams including:
    • Escalating all cases with any safeguarding concerns to the Safeguarding Team for resolution.
    • Escalating any complex cases to your Team Leader to ensure that they are managed appropriately.
  • Engage with staff counselling and wellbeing services and programmes after dealing with complex or triggering cases.
  • Engaging with additional adhoc tasks and projects as stipulated by Operations Management when caseloads are low.

Skills

  • Ability to convey information using good written and verbal communication (includes active listening and interpersonal skills).
  • Active listening & responding effectively & check on understanding.
  • Time management skills.
  • Relationship building and Networking skills.
  • Emotional and social understanding/intelligence and/or demonstrable empathetic approach to others
  • Emotional resilience and ability to work in a challenging environment.
  • Being able to understand and be sensitive to variety of issues and take a nonjudgmental approach in mentoring our service users.
  • Adaptable style to different mentees.
  • Ability to record detailed notes regarding your activities.
  • Good skills in IT and proficient use of Microsoft applications.

Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.

The Process

Our hiring process typically has threestages

  1. Video or WrittenApplication (when applicable)
  2. Interview with the Talent Team
  3. Interview with the Hiring Manager

Some roles will have extra stages but well let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process and well do our best to assist.

  • Peer and Volunteer Mentor Co-ordinator

    1 month ago

    South West London, United Kingdom CV-Library Full time

    We're seeking a Peer and Volunteer Mentor Co-ordinator to lead the strategic development, coordination, guidance, training, and implementation of the Seetec Peer Mentoring and Volunteer programme. In this role, you will engage with a diverse group of participants, including those involved with the Criminal Justice System. You will ensure the effective...

  • Peer and Volunteer Mentor Co-ordinator

    1 month ago

    South West London, United Kingdom Interventions Alliance Full time

    We're seeking a Peer and Volunteer Mentor Co-ordinator to lead the strategic development, coordination, guidance, training, and implementation of the Seetec Peer Mentoring and Volunteer programme.In this role, you will engage with a diverse group of participants, including those involved with the Criminal Justice System. You will ensure the effective...

  • Peer Mentor Volunteer

    2 weeks ago

    London, United Kingdom Teenage Helpline Full time

    At TeenageHelpline we are a tightknit community of people whoare passionate about make a difference in the lives of young peopleacross the UK Teenage Helpline is an onlinepeertopeer mentoring service for young people. We can act as thefirst steppingstone for young people who do not feel comfortableseeking support for themselves or who need a listening ear to...

  • Peer Mentor

    5 months ago

    London, United Kingdom Employment Staffing Agency Full time

    Employment Staffing Agency - Mentor Role **Responsibilities**: - Serve as a Peer Mentor to challenging and disadvantaged hildren and adolescents in need of guidance and support - Provide educational assistance and tutoring to help students achieve academic success - Offer emotional support and encouragement to promote positive self-esteem and personal...

  • Peer Mentor

    2 months ago

    London Borough of Hackney, United Kingdom Turning Point Full time

    Job Introduction At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. Right...

  • Peer Support Volunteer Coordinator

    5 months ago

    London, United Kingdom Together For Mental Wellbeing Full time

    The Merton Peer Support service is an exciting new service which Together for Mental Wellbeing has just launched in the borough of Merton and we are looking for a brand new team. Mental Health Peer Support gives emotional support and promotes access to information and practical advice for people experiencing mental health difficulties. South West London...

  • Peer Mentoring Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Webrecruit for Family Action Full time

    Job DescriptionWe are seeking a highly skilled and compassionate individual to join our team as a Peer Mentoring Coordinator. This is an exciting opportunity to develop and manage our new LGBTQIA+ Peer Mentoring Programme, training and supporting Project Indigo members to train as mentors and deliver mentoring sessions with younger LGBTQIA+ people in the...

  • Volunteer Community Mentor

    5 months ago

    West London, United Kingdom Shaw Trust Spark Change Full time

    **Volunteer Community Mentor (Bexley, Harrow and Havering)** At Shaw Trust we're dedicated to building a future where rewarding employment is accessible for all. Our Spark Change Programme plays a key role in helping young people (18 - 24) to access what they need to make a brighter future for themselves and their communities. **As a Volunteer Community...

  • Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom Shelter Full time

    About the RoleWe are seeking a Senior Manager to lead the delivery and line management of our Peer Mentor Service across Birmingham and Solihull. The successful candidate will be responsible for managing and supporting peer mentors to deliver a holistic package of support, integrating joint working protocols within NHS services.About YouTo succeed in this...

  • Senior Manager Peer Mentor Service

    2 weeks ago

    London, Greater London, United Kingdom Shelter Full time

    About the RoleWe are seeking a Senior Manager Peer Mentor Service to take responsibility for the delivery and line management of the Peer Mentor Service across our delivery areas. Based at our Birmingham Hub, you will manage and support peer mentors to deliver a personalised, holistic package of support, integrating joint working protocols within NHS...

  • Volunteer Coordinator

    5 months ago

    London, United Kingdom Bookmark Reading Charity Full time

    OR Application form (please open in word): At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. Volunteers are vital to our ongoing success at Bookmark and our team are focused on providing them with a positive and rewarding volunteer experience. As a Volunteer Coordinator, you will play a key role in the...

  • Senior Manager Peer Mentor Service

    2 weeks ago

    London, Greater London, United Kingdom Shelter Full time

    About the RoleWe are seeking a Senior Manager to lead our Peer Mentor Service, working in partnership with Birmingham and Solihull Mental Health Foundation Trust's Forensic Intensive Support Recovery Teams (FIRST). The successful candidate will be responsible for managing and supporting peer mentors to deliver a personalized, holistic package of support,...

  • Y's Girls Volunteer Mentor

    5 months ago

    London, United Kingdom Central YMCA Full time

    **Hours per week**: - 2 hours per week**Location**: - Central London**Salary**: - Volunteer**About Us**: Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to...

  • Senior Peer Support Worker

    5 months ago

    London, United Kingdom South East London Mind Full time

    Job description - £15,194 (based on a full-time salary of £30,387) - Part time - 18.75 hours per week, worked over 4 days - Permanent contract - Based in Lewisham - Heather Close Ward - Hybrid working considered in line with policy The **Peer Support In-Reach Service** is a partnership between several local Minds. Peer Support Workers and Senior Peer...

  • Friends, Families and Carers' Support Volunteer

    5 months ago

    London, United Kingdom Change Grow Live Full time

    Overview: - Volunteers make an enormous contribution to our work at Change Grow Live.Last year over 1400 volunteers donated over a quarter of million hours of their time to our organisation.- Would you like to join our growing team of volunteers, and make a real difference?**Responsibilities**: **Responsibilities**: **Volunteering at Change Grow Live** -...

  • Senior Manager

    2 weeks ago

    London, Greater London, United Kingdom Shelter Full time

    About the RoleWe are seeking a Senior Manager to lead the delivery and line management of our Peer Mentor Service across Birmingham and Solihull. Based at our Birmingham Hub, you will be responsible for managing and supporting peer mentors to deliver a holistic package of support, integrating joint working protocols within NHS services.You will also be...

  • Volunteer Mentor

    3 weeks ago

    London, Greater London, United Kingdom Seetec Business Technology Centre Full time

    Job RoleSeetec Business Technology Centre is seeking a dedicated and compassionate Volunteer Mentor to join our Communities and Education Division in the North West region. As a Volunteer Mentor, you will play a vital role in supporting participants in achieving their goals and overcoming challenges. Your expertise will be invaluable in helping individuals...

  • Peer Support Coordinator

    5 months ago

    London, United Kingdom Together for Mental Wellbeing Full time

    The key purpose of the Peer Support Coordinator role is to lead a Peer Support Service within the Southwark Wellbeing Hub, part of Together for Mental Wellbeing. Peer Supporters are volunteers with their own lived experience of mental distress. Peer Supporters actively use these shared lived experiences as part of the support that they offer. You will...

  • Volunteer Coordinator

    3 weeks ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Volunteer Coordinator - Time for Young PeopleJoin our team and make a difference in the lives of young people in Newham.We are seeking a Volunteer Coordinator to help us deliver our volunteer program, which provides opportunities for young people to get involved in our activities and events.The successful candidate will have experience of recruiting,...

  • Armed Forces Peer Support Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Betknowmore UK Full time

    This is an exciting opportunity to join Betknowmore UK as we continue to innovate and expand our services in the gambling support sector. We are seeking a highly skilled and experienced individual to lead our peer support network, working closely with our Head of Peer Support services to develop and deliver training programs for volunteer Peer Supporters.The...