Senior Manager Peer Mentor Service

4 weeks ago


London, Greater London, United Kingdom Shelter Full time

About the Role

We are seeking a Senior Manager Peer Mentor Service to take responsibility for the delivery and line management of the Peer Mentor Service across our delivery areas. Based at our Birmingham Hub, you will manage and support peer mentors to deliver a personalised, holistic package of support, integrating joint working protocols within NHS services.

You will also be responsible for allocating referrals and working with the Service Manager and Commissioners to identify gaps in provision and examples of positive and negative practice in service delivery. This work will then be used to contribute towards effective and demonstratable systems change.

About You

To succeed, you will need to be forward thinking and flexible, actively supporting the introduction of new ideas, methods and processes. You will also need experience of supporting and managing staff, including providing day to day and formal supervision, plus a good understanding of homelessness, housing, and welfare benefits issues.

Used to promoting take-up of services amongst multi-disciplinary teams (both internal and external), an understanding of employing individuals with lived experience of complex needs would be useful too. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet, email etc., is also required, as is the ability to type.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.


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