Customer Service Representative

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Representative

Location: Marshall Volkswagen South Oxford

Working Hours: Full-time, including Saturday mornings on a rotating schedule

Compensation: Competitive salary with bonus and OTE opportunities

Benefits: 25 days of annual leave plus public holidays, life insurance, pension plan, wellness support, employee discounts for services and popular retailers, as well as a purchase discount program

Bonus Structure: Includes an uncapped OTE and bonus plan to be discussed during the interview

About Us

Marshall Motor Group stands as one of the largest automotive dealership networks in the UK, representing 23 of the most esteemed car, van, truck, and motorcycle manufacturers across 141 dealerships in 34 counties.

We prioritize our employees just as much as our customers. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer vast opportunities for you to carve out your career path with us.

Role Overview

As a Customer Service Representative, you will be a crucial link between our clients and the workshop, serving as the first point of contact. Positioned at the forefront of our showroom, you should possess a genuine enthusiasm for assisting customers. Comprehensive training will be provided, so prior experience in a dealership is not a requirement. Your initial weeks will include our Marshall Customer Journey induction program, along with shadowing and mentorship opportunities designed to facilitate your transition into this role.

Candidate Profile

  • Previous experience in customer service is essential.
  • A strong passion for enhancing the customer journey and delivering exceptional service.
  • Ability to work under pressure and manage customer expectations through regular communication.
  • Attention to detail and organizational skills to manage your own customer base and workload effectively.
  • Confidence in addressing complex customer issues professionally, seeking management support when necessary.
  • Proficient with technology, ideally with experience using CRM systems.

Key Responsibilities

  • Build and maintain customer relationships prior to their appointments, welcoming them upon arrival.
  • Enhance the customer experience throughout their journey with Marshall in a proactive and positive manner.
  • Act as a representative for both the business and the customer, providing expert guidance to facilitate informed decisions.
  • Accurately complete all administrative tasks related to customer interactions.
  • Proactively assist customers with future needs.
  • Collaborate with team members to promote outstanding customer service and retention.

If you are interested in exploring this opportunity within Marshall Motor Group, we encourage you to apply online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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