Care Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Care Navigator at Canterbury Medical Practice. As a key member of our reception team, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.
Key Responsibilities- Front Desk Operations
- Manage the front desk, ensuring a welcoming and efficient experience for patients
- Process patient registrations, updates, and cancellations
- Handle patient inquiries and provide information on practice services
- Administrative Support
- Assist with data entry, filing, and record-keeping
- Prepare and send correspondence, reports, and other documents
- Maintain accurate and up-to-date records
- Patient Communication
- Communicate effectively with patients, clinicians, and other healthcare professionals
- Provide clear and concise information on test results, appointments, and other patient-related matters
- Respond to patient concerns and escalate issues as necessary
- Team Collaboration
- Work collaboratively with the reception team to ensure seamless operations
- Participate in training and professional development opportunities
- Contribute to the development of practice policies and procedures
- Education and Training
- Good standard of education with good literacy and numeracy skills
- Up-to-date with mandatory and role-specific training
- Experience and Skills
- Good interpersonal and communication skills
- Highly organized and excellent attention to detail
- Time management and ability to prioritize workload
- Knowledge of EMIS Web Clinical System and Docman
- Ability to extract relevant information from conversations to pass on
- Ability to work autonomously
- Accuracy in recording data
As a Care Navigator at Canterbury Medical Practice, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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Care and Activities Coordinator
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