Technical Account Manager
2 days ago
We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a critical role in driving customer adoption and use of AWS services.
Key Responsibilities- Customer Support: Provide expert support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Operational Performance: Complete analysis and present periodic reviews of operational performance to customers.
- Cloud Optimization: Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Technical Leadership: Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+ years.
- Able to communicate effectively in English, within technical and business settings.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
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