Technical Account Manager

6 days ago

London, Greater London, United Kingdom IG Full time

Job Title: Strategic Account Manager

Company Overview:

IG Recruit is a valued recruitment partner with a high-growth global technology company. Our client is a leading provider of workspace solutions, and we are seeking an experienced Strategic Account Manager to join their EMEA team.

Key Responsibilities:

  • Develop and implement sales-owned account plans to drive revenue growth and customer satisfaction.
  • Identify opportunities for upselling and cross-selling additional products or services to existing clients.
  • Plan and negotiate contract terms, pricing, and service agreements with clients to ensure mutual satisfaction and secure contract renewals.
  • Collaborate with the presales team to scope new opportunities for revenue generation through new service lines based on client requests.
  • Support the sales team with materials and presentations to provide credibility and experience from existing accounts.

Requirements:

  • 3+ years' experience in a strategic account management role within a technical, SaaS environment, preferably within a global organization.
  • Experience in technical troubleshooting and product development interfacing to solve and grow client offerings.
  • Experience in customer-facing roles, including pre-sales and sales.
  • Ability to work with and coordinate various stakeholders across all levels.
  • Up-to-date knowledge of and a deep interest in technology.

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