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Technical Account Manager

2 months ago

London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at AWS EMEA SARL (UK Branch). As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with our enterprise customers, providing technical guidance and support to help them achieve their business goals.

Key Responsibilities
  • Develop trusting relationships with customers and understand their business needs and drivers.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting process for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations and architecture reviews.
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We believe that world-class support is critical to customer success and partner with a global list of customers that are building mission-critical applications on top of AWS services.

What We Offer
  • A dynamic and supportive team environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • The chance to work with a leading cloud provider and make a real impact on our customers' businesses.
Requirements
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
Preferred Qualifications
  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.