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Customer Service Representative

2 months ago

Buntingford, Hertfordshire, United Kingdom Vistry Group PLC Full time

Job Overview

Vistry Group PLC is seeking a skilled Customer Service Representative to join our team in the Southern region. As a key member of our Customer Service team, you will be responsible for resolving defects reported by customers within the warranty period and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Resolve customer complaints in a timely and professional manner
  • Conduct site visits to investigate and rectify defects
  • Collaborate with customers to understand their needs and concerns
  • Communicate effectively with customers, colleagues, and management
  • Maintain accurate records of customer interactions and defect resolutions
  • Participate in continuous improvement initiatives to enhance customer satisfaction and service delivery

Requirements

  • Valid CSCS card
  • Driving License
  • Experience working in a similar role in the residential house building industry
  • Understanding of NHBC customer handover requirements
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc)
  • A general knowledge of construction
  • A polite, tactful and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills

What We Offer

  • Competitive basic salary and annual bonus
  • Company van
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...

About Us

Vistry Group PLC is a leading provider of affordable mixed-tenure homes in the UK. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.