Stakeholder Engagement Specialist
1 week ago
We are seeking a highly skilled Stakeholder Engagement Coordinator to join our team at UK Power Networks. As a key member of our Customer Services and VICE directorate, you will play a vital role in shaping, facilitating, delivering, and reporting on our ongoing engagement and research programme.
Key Responsibilities- Develop and Deliver Engagement Strategies
Develop and deliver engagement strategies and plans that meet business priorities, involving a range of stakeholders and engagement methods. This will include identifying opportunities for proactive engagement and developing purposeful, inclusive, and effective engagement strategies and delivery plans.
Manage Stakeholder MapsManage stakeholder maps, including for strategic issues, and identify opportunities for proactive engagement. This will involve working with teams to develop stakeholder maps, evaluate important relationships, and identify opportunities for proactive engagement.
Support Strategic AnalysisSupport in strategic analysis to identify new issues for engagement and research. This will involve maintaining the central engagement and research plan, including documenting the delivery approach for engagement and research activities across all teams and providing line of sight to key priorities.
Deliver ReportsHelp deliver our annual Ongoing Engagement Report and Annual Vulnerability Report, working with the relevant teams and explaining publicly how our engagement and research programme has influenced actions and led to measurable benefits for customers, the network, and wider society.
Coordinate with TeamsCoordinate with teams across the business to identify important projects and impacts for inclusion in the reports, sourcing quantitative and qualitative benefits with supporting evidence.
Support Storyboarding and DesignSupport the storyboarding, drafting, design, and publication of the reports, commissioning and managing external support (e.g. design, copywriting).
Coordinate Approval ProcessCoordinate the approval process and coordinate with the Communication and Media team to develop a communications plan for the publication of the reports.
Embed Best PracticeEmbed and enhance understanding of best practice in engagement and research across the business, including through guidance, materials, training, and advice.
Be a Subject Matter ExpertBe the go-to person for excellence in engagement delivery, partnering with teams to ensure engagement plans are purposeful, inclusive, relevant, and impactful and reflect the latest best practice.
Deliver Internal ReportingHelp deliver internal reporting on the scope, progress, and impact of the engagement and research programme.
Define and Deliver ProcessesSupport in defining and delivering enduring processes to manage engagement and research, including identifying opportunities for continuous improvement.
Maintain Engagement SystemsSupport in maintaining and extracting main content in our engagement and research systems.
Requirements- Degree-Level Qualification
Degree-level qualification in PR/Marketing/Communications/Engagement or equivalent experience.
Experience in EngagementExperience developing and delivering multiple engagement approaches and delivery plans to meet business priorities, involving a range of stakeholders and engagement methods.
Awareness of Best PracticesAwareness and understanding of best practices in stakeholder engagement.
Analytical and Interpretative SkillsAnalytical and interpretative skills, including the ability to extract key actionable insights from engagement.
Experience in Strategic AnalysisExperience of aligning engagement activities to strategic goals, with exposure to PESTLE analysis or similar.
Experience in Recording and Evaluating EngagementExperience of recording, monitoring, and evaluating engagement activities.
Collaborative WorkingExperience working collaboratively with multiple teams across an organisation.
Ability to Build RelationshipsAbility to build collaborative relationships with teams, establish shared goals, and see them through to delivery.
Experience in Sharing Good PracticeExperience sharing engagement good practice, e.g. through presentations or guidance materials.
Project ManagementExperience of managing projects or workstreams to time, cost, and quality.
Strong Communication SkillsStrong written and oral communication skills with the ability to write, receive, understand, and convey complex ideas.
Organisational SkillsAbility to organise and be responsible for own workload, prioritising actions, and managing competing demands under pressure.
Commitment to Continuous ImprovementCommitment to building a culture of high performance and continuous improvement.
About UK Power NetworksUK Power Networks is proud to be the best performing UK network operator, and our engagement culture is central to ensuring stakeholders and customers influence our decisions, helping us make meaningful change that delivers benefits for customers and wider society.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status.
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