Service Operations Coordinator

3 weeks ago

Sheffield, Sheffield, United Kingdom JCT600 Full time

Position Overview:

As a Service Operations Coordinator at JCT600, you will play a crucial role in delivering a seamless administrative experience to our Service department. Your primary responsibility will be to provide essential back-office support, ensuring that every client receives exceptional service from their initial contact to the completion of their vehicle's service.

This role presents an excellent opportunity for career advancement within a company dedicated to your professional growth and development. We pride ourselves on fostering a flexible, supportive, and enjoyable work environment where you can excel.

We are committed to offering various flexible working arrangements, promoting an inclusive culture, and supporting you in achieving a healthy work-life balance, which we are happy to discuss during the interview.

Key Responsibilities:

  • Overseeing the daily approval process for all service appointments.
  • Coordinating technical consultations for diagnostic appointments and initiating the Brand & JCT600 Diagnostic documentation process.
  • Assessing parts availability for all service bookings in collaboration with the parts department.
  • Ensuring complete accuracy in all administrative tasks and maintaining precise data collection.
  • Recording customer and vehicle details accurately to ensure up-to-date information for future business opportunities.
  • Communicating professionally and effectively via phone or email as necessary.
  • Facilitating the exchange of relevant information between the Service and Sales teams to enhance customer satisfaction and maximize business potential.

Qualifications:

  • Demonstrated experience in a fast-paced administrative role, preferably within a service-oriented environment.
  • A strong customer-focused mindset, consistently aiming to exceed customer expectations.
  • Exceptional attention to detail with a systematic and organized approach to tasks.
  • Strong verbal and written communication abilities.
  • Essential numeracy and literacy skills.
  • Enthusiasm, energy, and a drive for success.

Why Choose JCT600?

As part of our commitment to being the best workplace, we offer:

  • A competitive salary based on experience.
  • A life assurance plan and a company pension scheme subject to terms and conditions.
  • 26 days of annual leave, increasing with tenure, plus bank holidays.
  • Flexible and hybrid working options.
  • Paid maternity and paternity leave.
  • A variety of training and leadership development programs.
  • A colleague referral scheme with financial incentives.
  • Preferential service rates for family and friends.
  • Long service rewards and loyalty incentives.

Our Vision:

At JCT600, our goal is not to be the largest but to be the best. This means providing the best possible experience for our colleagues and customers alike. With over 75 years of family business experience, we are dedicated to delivering exceptional customer service and supporting our team members in their career journeys. We believe in transparency, trust, and valuing every individual's contributions. Embracing diversity is key to our strength, and we strive to create an environment where everyone feels at home.

When you join JCT600, you become part of a family where you are recognized as an individual, not just a number.

JCT600 is an equal opportunity employer, committed to diversity and inclusion, ensuring that all qualified candidates receive fair consideration regardless of gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity, or expression.

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